Hello everyone: I withdrawal dcr from poloniex at 2017-12-09 11:16:28, but it hasn't appeared in my wallet now.The Poloniex withdrawal history status is 'completed', with address and txid stated.When I check the DCR blockchain at "https://mainnet.decred.org/" ,the transaction not occur,I have tried checking both the address and the txid, same result.Please help me ,thank you very much.
There's not much we can do here other than pointing you in the right direction. What is the transaction ID? You should open a ticket with Poloniex so they can look into it.
Txid: c1ab45d9388dd473a0350b43bb35b9c8bed9c1d93feb2c825851123b0edaa34c I put in a support ticket but have received no reply.
Poloniex support is not the best I seen and it can take days to get a response. I had one withdrawal stuck for several days a few months ago, but eventually it worked. Carefully revise your ticket. Ensure it has title, category and description that are relevant to your issue. I think tickets are prioritized based on their category, so use the one that looks more relevant and urgent. Create new ticket if necessary. Also double check your withdrawal address and transaction id. Just for reference, there is https://www.reddit.com/r/PoloniexForum/ and this guy https://www.reddit.com/user/Mike-Poloniex , if nothing works you can try contacting there. But never post your private details (perhaps ticket ID is okay), I cannot guarantee some impresonators are not going to try to scam you via reddit. Good luck.
Please share your experience if you get any result. Just found another sub r/poloniex full of FUD. I checked a few user accounts who post there, some looked real, but some looked fake (just couple meaningless posts about poloniex). It is hard to tell if all the complaints are real or just an informational attack on Poloniex.
Yes, the laws of United States. > Poloniex is registered with the Financial Crimes Enforcement Network (“FinCEN”) as a Money Services Business (“MSB”), registration number 31000091844018. People are trying to pool efforts into lawsuits on those Reddit subs I posted. That is a long and hard way. I suggest you try the ticket route first. Fill them correctly, provide all the details. If you are not verified and you don't mind verification, that can bump your priority. Try various contact methods (support freshdesk, poloniex.com/contact form, Twitter, etc). Note that their Freshdesk is under maintenance on Dec 25 as per the notice. At all times stay polite.
I have opened two support tickets.But they have too many tickets to deal with, i don't know how long time i need to wait.
As an experiment I did a withdrawal on Dec 25 and it is still "Pending", no reply from support to any of my tickets. I guess Polo is overloaded with support requests and holidays only make it worse.
I got same. The withdrawal I started on Dec 25 today showed as Completed with transaction ID, but both block explorers cannot find this transaction and receiving address has 0 balance.
Hi everyone. The same problem and i dont know what to do. Made a withdrawal on 22/12 (7 days ago) with Poloniex to another adress, on Polo write -- Complete -? and balance is 0 , but DCR havnt come to another adreess, and no records in blockchain, no replay from support!!! I dont know what to to???? Have anybody received DCR -- what time (in 1 day? 1 week ? 1 month......??? ) Or Poloniex have stolen it??? Do anybody have a positive experience with Poloniex DCR withdrawal ???? My Txid: 77c919cb25d0ce6b0df90dd67253a42a4d7d691b710155fd11174a6b3efc38ee Could anybody adwise smthing ????
Last known successful withdrawal on Dec 20, reported here. You can try asking on Slack #trading. Deposits appear to be working, with delays too. Your txid is missing on the blockchain, just like ours. I advice to stay calm and file a detailed support ticket if you haven't. Check your spelling in the ticket and try to use less ! and ?